our booking policy
If you need to cancel a booking, you will get a full refund (minus 10% transaction/processing fee) up to 1 week prior to trip departure.
If you cancel within 1 week of your scheduled trip, you will not receive a refund. Sorry.
We are a small company so our booking policy reflects the challenges we face in cancellation fees. We hope you understand and we'll do our best to accommodate you.
If you have a trip that you would like to book but find it unavailable on the booking platform, please contact us and we'll be happy to help.
Our waiver must be signed to participate in all hikes and Maligne Canyon Ice walks. We recommend you review our waiver before booking a trip with us. Click below to view a copy of our waiver. You may fill it out if you wish, but do not sign it; it is required to be signed in the presence of either Joy or Sean on the day of the trip. If you have any medical conditions which require special attention or may affect your hike, please contact us directly and forward on a filled in Medical Information sheet linked below. Thank you and we look forward to seeing you in Jasper!